At interconnect IT solutions, we are committed to your satisfaction with your order and that you have a pleasant experience shopping with us. If you have any questions regarding any item we sell, please contact us prior to placing your order.
Guarantee and Repairs
All our products come with a manufacturer guarantee against defects. We will organise repair or replacement for free during that time period. If the item is not repairable for any reason and an identical item is not available for replacement, we will make every effort substitute a similar item to your satisfaction. If repairs are needed after the manufacturer guarantee period, there will be a repair charge plus shipping and handling. In either case, please follow the same steps listed below for returns.
Returns for a full refund are accepted if received by us within 5 working days of delivery of your order as indicated by shipment tracking records. After that time, all sales are final. Special orders (items specifically ordered for a customer) are not returnable. Returns must be received by us in original unused condition with full packaging. There is no restocking fee, but you will be responsible for shipping charges back to us. In all cases, contact us prior to returning goods to obtain a Return Authorisation Number (please see section below).
How to return an item for a refund
Please complete the contact us form, explaining that you wish to return the item for a refund.
Wait to obtain a Return Authorisation Number and shipping address from us before mailing the return. We will not process any items returned without an official Return Authorisation Number.
Pack your item carefully, to avoid shifting, in original box or packing materials and enclose the original packing slip with your return. Include the Return Authorisation Number on and inside the box. All other items, including accessories and bonus/free items must included with your return. Ship your return using the shipping method of your choice. We highly recommend shipping items back insured as we cannot be responsible for lost or damaged packages.
Check your email. We will send you an email to notify you that your return has been processed and your account is credited.
Check your payment account. You should expect the credit in your account 5 business days after we have received your return.
Please contact us to discuss the exchange of any purchased items.