• Once your order is placed, you will receive an email notification from our system. If you do not receive a confirmation email, please check your spam folder or contact us so that we can check that your order details are correct.
• After we receive your order, we will allocate stock from the appropriate warehouses and submit the order to our warehouse system for picking, packing and despatch (for delivery orders), or for Click & Collect (in the case of pickup orders).
• When the order has left the warehouse facility, our system will send you another email with tracking details. Please note that tracking details may not immediately appear on the courier’s website. Please allow up to several hours before tracking information becomes available.

• We accept all major Australian credit and debit cards. This includes, but is not limited to VISA, American Express, debit cards from many financial institutions.
• We also accept direct deposit via electronic funds transfer (EFT) into our ANZ bank account. If you choose this payment method, we will send you our banking details once you have submitted your order at the checkout page.
• For large orders, typically over $5000, please get in touch with us to organise flexible payment arrangements. We may require additional paperwork, proof of business entity, and other documentation, which we are more than happy to discuss.

You can create a new account during the order process, or on the following page:

MY ACCOUNT

You can view all of your orders, preorders and subscriptions in your customer account. You can also change your addresses and your password.

No, you don’t have to create an account. But there are a few advantages if you create an account.

• You never have to enter your billing and shipping address again

• Find all of your orders, subscriptions and addresses in your account

• Download invoices of your orders

No, as a reseller, we don’t have a physical store.  This keeps our operating costs down and our deliveries fast.

We only accept orders through this online store. 

We ship to all parts of Australia via a network of national and state-based couriers.

• We take online payments and your security very seriously, and we partner with Stripe for processing payments. We now employ the highest level of card security online, known as 3D Secure 2.
• You can learn more about this by clicking HERE (opens in new browser tab)

• Delivery charges are based on the total weight of your order.
• The best way to find out what the delivery charge will be is to to add the products you want to purchase to your shopping cart, and then click on either the Cart or Checkout button. From either of those pages, you can see the calculated delivery cost, as well as other options, such as picking up from the warehouse in your State.

• Most deliveries to non-regional areas average 1 to 3 days for stocked items. This can vary due to third-party courier schedules.
• If you require the item urgently, we offer a customer pickup facility at all 5 warehouses.
• For the fastest possible delivery to your address, please check that the item(s) you wish to purchase are available from the warehouse in your State. If the item(s) you desire to purchase are in another State, most orders will be sent via airfreight, and the majority of them arrive within 3 days.
• For items that are currently showing in stock, delivery is usually within 2 days in major metropolitan areas where there is a warehouse facility – Sydney, Melbourne, Brisbane, Adelaide and Perth.
• If you are in a rural or remote area, road freight may be the only option, so please do allow 2 to 5 days approximately.
• All possible delivery methods will be shown at the Cart and Checkout pages.

• Yes, we offer a pickup facility at all 5 warehouses:

Sydney – Lidcombe
Melbourne – Clayton South
Brisbane – Salisbury
Adelaide – Central CBD
Perth – Osborne Park.

• Please check that the item(s) you wish to purchase are available from the warehouse in your State. 
• Due to an agreement with our wholesale partner, we cannot publicly list the full pickup addresses on this website.  However, we will provide that information via email once you complete submitting your order via the Checkout page.